If our customers somehow don’t love their products, then we aren’t happy either. You may return most products within 7 days of delivery. Refunds will be processed after items are received and inspected. Shipping charges are non refundable, so the cost of two way return shipping will be subtracted from the refund. Special Ordered items, Outstation orders and Wall beds are final sales. If an item arrives damaged we have the right to repair or replace. Please inquire for further details on specific items.